What if I have to cancel my reservation?
We understand that things happen that might prevent you from keeping your appointment with us. Remember, however, that we are holding the spots on the tour for you based on your reservation. Accordingly, we have instituted a cancellation policy that is fair to all parties. If you notify us of your need to cancel 12 hours or more prior to the scheduled tour, we will be glad to provide a refund. After that time, you may reschedule your tour for up to 12 months.